To submit a return, your customer just enters their email address and order number. After following the on-screen steps, they print the shipping label, and pack the return back into the original box.
This is all done through your store website. No need for the customer to to contact support.
As a store owner, you'll have access to a dashboard that allows you to quickly see which orders need your attention. The app has been designed to help you establish an effective workflow for your returns.
Along with automatic returns, the app provides options for manually creating and editing RMAs.
Head over to the Shopify App Store and click on the "Get" button.
Your Easypost account handles the postage for your prepaid labels. Set up your billing info, copy and paste the provided production API key into the app.
Enter your shipping information, return policy, and email settings, then paste the the provided client side code into a page on your site.